Aberdeen Douglas Hotel puts customers first and is awarded WorldHost Recognised Business status
The Aberdeen Douglas Hotel has become the latest organisation in Scotland to retain its national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost is a suite of world-class customer service training programmes that have already been used to train over 10% of Scotland’s tourism workforce.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With over 50% of its staff trained to WorldHost standards, the Aberden Douglas Hotel has retained its status as a WorldHost Recognised Business.
On receiving the recognition, Gavin Paterson, General Manager commented, “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Aberdeen as a friendly and welcoming tourist destination. ”
The 98 bedroom hotel has been operating under it’s current ownership for 11 years and in the past two years has expanded to include it’s 4 star serviced apartments, the Royal Athenauem Suites located on Union Street.
The Aberdeen Douglas Hotel’s recognition will count towards Aberdeen’s campaign to become a WorldHost Recognised Destination, awarded to areas where 25% of businesses are WorldHost Recognised.
Through the WorldHost Regional Destination Initiative – a national campaign being spearheaded by workforce development expert People 1st – four cities, over 70 towns and two set of islands across 12 Scottish regions will use the training to achieve WorldHost Recognised Business and Destination status by the end of 2017.
The initiative aims build on the legacy of world-class events like the 2014 Commonwealth Games and Ryder Cup, and transform customer service standards across Scotland’s visitor economy.
More information about the WorldHost Regional Destination initiative can be found online here
The WorldHost Recognised Business certificate is valid for two years and was renewed for the Aberdeen Douglas Hotel on the completion of a recent refresher course. In order to preserve the value of the WorldHost recognition, the programme may be monitored through impromptu mystery shopper visits.